Project Account Manager

Location : Gurugram, Haryana / Remotely

Business/Functional Unit : Account Management

Reports to : PAM Team Leader

Role Description

The Project Account Manager role requires strategic thinking, strong communication skills, deep understanding of both customer and company dynamics, and visionary leadership capabilities to foster impactful client relationships and achieve mutual success.

Key Responsibility Areas

• A Project account manager’s main role is to retain top customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• They need to have a strategic perspective that goes beyond short-term gains. They must be able to juggle many moving parts and orchestrate situations and long-term plans that align with a mutually beneficial strategy.
• Engage with the prospect/client, and explore their challenges — Consulting calls with the clients, document problems, ask questions and find out their challenges, approval hierarchy, etc.
• PAM Team Leader to consult Production or Technology Ops Leader and they apply the mind, speak to SC or CAM (as required), and inform the SC or CAM about PAM and Ops Lead (may be the same person in both roles or multiple people in different roles)
• They will get the right people/team; document, set up, and communicate workflows/processes and systems; understand SoW, and client expectations and start managing day-to-day client communications with help/mentoring from CAM

Other skills :

• At the top of the list is communication. As the liaison for the customer and the rest of the company, the KAM has to excel at communicating in person, over the phone, via email, and across teams.
• One of the primary goals of a Project Account Manager is to nurture strategic relationships with top accounts, so they must possess an in-depth knowledge of the company and its customers. This expertise allows them to identify the best opportunities for growth and service to the client.
• Additionally, the strategic nature of the role means that they act as a visionary. Therefore, they will be expected to lead both customers and internal executives and managers on key initiatives.
• They must be able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track. This also includes impeccable time management skills, as well as strong organizational prowess.

Preferred Qualification & Experience

• Master’s Degree or higher in Business Administration, Marketing, or a related field.
• Proven experience as a Project Account Manager or similar role in a client-facing environment, preferably within the marketing, advertising, or digital media industry.
• Demonstrated success in building and maintaining long-term client relationships, with a track record of achieving client retention and satisfaction goals.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively across all levels of an organization and with external stakeholders.
• Certifications in project management or related fields (e.g., PMP, CAPM) are preferred but not required.
• Minimum 8 years of experience in a client-facing role, preferably in account management, project management, or business development.
• Experience working with CRM software or similar systems for managing client relationships and tracking interactions.